Service Plan Options
CCMA™ will lead a multi-disciplined team in planning, directing and developing new business processes specifically designed to reduce D.S.O., bad debts, and deductions. Identify strengths in people, processes and technology surrounding the total customer experience. Oversee the development of new credit and collection service methods including the study and evaluation of their potential and practicality. Plan goals and initiatives for the department establishing priorities and monitoring expenditures to achieve designated goals of D.S.O. education. Provide leadership and direction to direct reports. Hire, manage, and develops staff; conduct annual performance appraisals.
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The Credit Boot Camp ™ (CBC) is a five-day, forty hour course, designed by ERS Consulting Services and presented by Commercial Credit Management Associates LLC (CCMA™) to help equip the participants with the entry level and clerical skills needed in the fields of credit, collection, accounts receivable, accounts payable, banking and finance. The CBC aims to expose the participants to the hard skills as well as the soft skills in these fields. See our agenda for course outline details.
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