Our experiences have required the constant and careful study of the changing marketplace and the wants and needs of the customer to develop both internal and externally focused programs aimed at enhancing the customer experience and creating a competitive, differentiated customer value proposition and business environment. The outcome of our efforts is a defined, clearly articulated customer experience strategy encompassing people, process, product, and technology recommendations all designed to guide the way the company does business in the future by initiating credit approval initiatives, reducing D.S.O., deduction esolution and accounts receivable management with state of the art technologies. 

CCMA's senior management consultant has accumulated 36 years of corporate credit and collections management experience in manufacturing and distribution and is certified by the National Association of Credit Management (NACM) as a Certified Credit Executive (CCE). Click here for more details. CCMA clients typically experience a reduction of their DSO within 90-120 days from the starting date, decrease credit application processing time by half, reduce overall office paperwork to a minimum, potentially reduce staff requirements by improving workflow through technology improvements, reduce deductions to a minimum by analyzing root cause, and other initiatives designed to improve the bottom line. Click Here for more details.